M
2 months ago
Job Summary
Mattermost is seeking an IT Operations Specialist who thrives working in a high growth organization, contributing ideas to continually improve efficiency and streamline workflows. Working closely with our Senior IT Manager, you will shape and grow the IT function as Mattermost continues to scale its workforce.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities
- Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
- Contribute to a smooth onboarding and offboarding experience
- Manage inventory and help develop the asset management system
- Contribute to refining and adding to IT policies and documentation
- Work on various projects related to increasing productivity, security, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution)
- Collect information, analyze it, and find solutions for hardware and software issues
Requirements:
- 3+ years of work experience in an IT role in a Mixed OS environment.
- Working knowledge of administering a large SaaS stack
- Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace
- Firm grasp on security best practices
- Preferred experience working remotely and as part of a global team
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