Job Summary

Installation and configuration of computer systems, diagnosing hardware and software faults, solving technical and applications problems including printers, and scanners. either over the phone or in person.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Monitoring and maintaining the computer systems and networks of the organization.
  • Installation and configuration of computer systems, diagnosing hardware and software faults, solving technical and applications problems including printers, and scanners. either over the phone or in person.
  • Reviewing, diagnosing and assessing the functionality and efficiency of systems. 
  • Evaluating and further developing data protection and security policies.
  • Suggesting, selecting and implementing technical security measures.
  • Implementing security measures for systems, monitoring security certificates, ensuring company compliance of requirements and maintaining records of software licenses. 
  • Offering technical support to company staff and troubleshoot computer problems.
  • Repairing or replacing damaged hardware.
  • Installing and training end users in new technologies.
  • Monitoring performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure



Job Specification:

  • Firm grasp on IT infrastructure and operations best practices
  • In-depth knowledge of hardware and software
  • Up-to-date knowledge of the latest IT and software trends.
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
  • Ability to work well with people.
  • Enthusiasm for continual learning
  • Patient and logical mind
  • Strong communications skills.
  • Excellent organizational skills.
  • Strong critical thinking and decision-making skills



Academic and Professional Qualification:

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
  • 2-4 years minimum working experience in IT operations.

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