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IT Officer

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Job Summary

You'll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment.


Qualification  and Requirements

  • A Minimum of an HND or Degree in IT or related field.
  • At least 3 years practical experience


Location: Tema


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