IT Officer

Responsibilities:

IT Infrastructure Management:

• Maintain and oversee the company’s IT infrastructure, including servers, networks, and workstations, ensuring high availability and performance.
• Perform regular system backups, manage disaster recovery planning, and ensure business continuity in case of IT failures or emergencies.
• Monitor and optimize network performance, ensuring reliable connectivity across all locations and remote access points.

Technical Support and Troubleshooting:

• Provide technical support to employees, resolving hardware, software, and network issues promptly.
• Manage and resolve IT helpdesk requests, minimizing downtime and disruptions to business operations.
• Assist in the setup and configuration of new hardware and software for employees, ensuring seamless integration with existing systems.

Application and Software Management:

• Support the implementation, maintenance, and upgrading of health insurance management systems, including claims processing, policy management, and CRM software.
• Collaborate with vendors and internal teams to troubleshoot and resolve application- related issues.
• Customize and optimize software applications to meet the specific needs of the health insurance business.

Data Management and Reporting:

• Manage databases containing policyholder information, claims data, and other critical records, ensuring data accuracy and integrity.
• Generate and analyze reports to support decision-making processes, including claims analysis, system performance, and compliance monitoring.
• Ensure the secure storage, backup, and retrieval of all sensitive health insurance data.

Vendor and Asset Management:

• Coordinate with IT vendors for the procurement, installation, and maintenance of hardware and software.
• Maintain an inventory of IT assets, ensuring that all equipment is up-to-date and functioning properly.
• Manage software licenses and renewals, ensuring compliance with vendor agreements and legal requirements.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 3-5 years of experience in IT support, infrastructure management, or a similar role, preferably in the healthcare or insurance industry.
• Certifications: Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft, ITIL) are a plus.
• Technical Skills: Proficiency in managing servers, networks, and databases
• Soft Skills: Excellent problem-solving abilities, strong communication skills, ability to work collaboratively in a team environment, and attention to detail.

Working Conditions:

• The IT Officer will primarily work in an office environment, with occasional travel to other company locations as needed.
• Must be available to work outside of regular business hours for system maintenance or to address urgent technical issues.

Location: Accra

Employment Type: Full Time

Salary Range: Attractive