Job Summary

The job holder will be responsible for the day-to-day support of all IT systems, Business systems, Office systems, computer networks, and telephone systems at the Hotel.

  • Minimum Qualification: MBA / MSc
  • Experience Level: Management level
  • Experience Length: 7 years

Job Description/Requirements

Main Duties: 

  • Manage information technology and computer systems.
  • Plan, organize, control and evaluate IT and electronic data operations.
  • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
  • Design, develop, implement and coordinate IT systems, policies and procedures.
  • Ensure security of data, network access and backup systems.
  • Act in alignment with user needs and system functionality to contribute to organizational policy.
  • Audit IT systems and assess their outcomes.
  • Preserve assets, information security and control structures.
  • Ensures cleanliness of all data equipment and computer rooms.
  • Ensure the smooth functioning and coordination of guest internet, Property
  • Management Systems-PMS, POS, Telephone system and other Software Vendors.
  • Ability to troubleshoot hardware and software problems.
  • Responsible for overseeing and handling network configuration, Servers, workstations, Networking equipment. Email accounts, and support for server/desktop infrastructure.
  • Keep updated with latest hotel technology and security risks on regular basis.
  • Ensure implementation of IT security policies through regular staff training.
  • Monitor and maintain proper inventory of hardware and software license.
  • Ensure professional service delivery and appearance at the department.
  • Perform other IT or Systems related task as may be assigned by the Management.


Required Skills & Experience

  • Excellent communication and listening skills.
  • Ability to work under pressure.
  • Excellent organizational and prioritization skills.
  • Minimum of 7 to 10 years’ experience in IT and 3 years experience in a supervisory role in required.


Qualifications and Required:

  • Minimum of Masters Degree in IT required.
  • A professional qualification will be an added advantage.


Benefit for the role:

  • An opportunity to work in what will become the biggest Hotel, conferencing and events destination in Africa.
  • Unfurnished accommodation
  • Company vehicle for all the roles.

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