Job Summary

To be responsible and accountable for the secure and effective operation of all computer systems, related applications, hardware, software and network infrastructure. Will also provide technology support and guidance to the Director of Programme Management and the Project Manager(s) in the implementation of company projects.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 6 years

Job Description/Requirements

Responsibilities:

  • Monitoring daily operations, including server hardware, software, and operating systems.
  • Coordinating technology installations, upgrades, and maintenance.
  • Selecting and purchasing new and replacement hardware and software, when necessary.
  • Testing, troubleshooting, and modifying information systems so that they operate effectively.
  • Generating performance reports for operating systems.
  • Designing, developing, implementing and coordinating systems, policies and procedures
  • Ensuring security of data, network access and backup systems
  • Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
  • Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
  • Onboarding activities for new employees including laptop, email and software set up,
  • Developing and implementing IT policy and best practice guides for the organisation
  • Working with Internal Communications department to provide clear communications to employees on policies, system use, best practice, upcoming upgrades, etc.
  • Overseeing the annual IT budget and ensuring cost effectiveness.
  • Remaining up to date with advances in technology and industry best practices.



Key Qualifications and Experience

Education

  • A minimum 1 st Degree in Computer Science or a related field from a reputable tertiary institution.
  • IT certifications in networking, systems administration

Work Experience

  • Minimum of six (6) years relevant post qualification working experience in a similar role.
  • Hands-on experience with computer networks, network administration and network installation.
  • Proven work experience as an IT Manager and managing a team.
  • Experience in systems administration across a number of technologies.
  • Experience in Microsoft 365, Azure Active Directory, Microsoft Teams and managing a hybrid cloud/on- premises server environment.
  • Experience of documenting and implementing IT policies.
  • Knowledge of project management techniques and tools.
  • Experience with databases, database storage systems and phone systems.


Knowledge and Skills

  • Proficiency in written and spoken English. Excellent communication and presentation skills.
  • Strong critical thinking and decision-making skills
  • Excellent analytical and strong problem-solving ability
  • Strong ability to develop and maintain professional relationships with internal and external stakeholders and work effectively with all categories of employees.
  • Firm grasp on IT infrastructure and operations best practices.
  • Knowledge in project management principles.
  • Proficient in Microsoft Windows software, including Server, Office, and Exchange administrations.
  • Multi-tasking and time-management skills, with strong ability to prioritize tasks.
  • Highly organized and detail oriented.

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