IT Assistant Manager

Job Summary

The IT Assistant Manager duty involves configuring hardware, support applications and software, setting up peripherals such as printers and routers, repairing equipment, providing daily support for computer network users. Develop contingency plans in case of network failure.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description/Requirements

Duties & Responsibilities:

  • Installing and configuring a new network
  • Setting up peripherals to complement the computer network
  • Maintaining and repairing networks, peripherals and helping colleagues troubleshoot the problem
  • Helping customers answering to emails and chats regarding technical issues
  • Keeping a detailed record about network configuration, peripheral specification, problems, and solutions
  • Initiating process improvement to answer users demand
  • Supervise and process help desk support requests
  • Update work station for office staff
  • Software and hardware upgrades
  • Provide technical assistance to staff when needed
  • Uphold a strict level of confidentiality
  • Maintain an organized filing system of paper and electronic documents

Skills and Qualification:

  • Bachelor’s degree in information systems or HND in ICT
  • Must possess a minimum of 3- 5 years of experience in ICT related field
  • Conversant in the following applications; Microsoft suite, Microsoft office, Paper Cut (printing management software), OneDrive, Tally accounting.
  • Strong verbal and oral communication skills
  • Self-motivated, creative and strong analytical skills
  • Attention to detail, prioritization skill, and time management
  • Quick learner with a positive attitude
  • Result-oriented who can tackle tough problems
  • Computer network skills and peripheral skills as well as how to repair them
  • Great technical knowledge about network and PC hardware
  • Hands-on hardware troubleshooting experience
  • Extensive equipment support experience
  • Know how to use standard office equipment such as printers, copiers, scanners, and more
  • Ability to travel and stay outside Accra for 10 days.

Salary: Gross consolidated monthly salary- GH¢1,500.00 - GH¢2,000.00

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Accra & Tema Region
| Full Time |
Job Function: Software & Data
Accra & Tema Region
| Full Time |
Job Function: Software & Data
Accra & Tema Region
| Full Time |
Job Function: Software & Data
Accra & Tema Region
| Full Time |
GHS 2,100 - 2,400
Job Function: Software & Data