Human Resources & Administrative Manager (Kwahu)

Job Summary

Ensure that all HR strategies, systems and processes within all departments are effectively and efficiently managed to support the achievement of business goals and objectives.

  • Minimum Qualification: MBA / MSc
  • Experience Level: Management level
  • Experience Length: 7 years

Job Description/Requirements


  • Ensure that all HR strategies, systems and processes within all departments are effectively and efficiently managed to support the achievement of business goals and objectives.
  • Generally, carry out directives and decisions of Ag. General Manager /Management of the Hotel.

Main Duties:

  • Provide guidance to the business and manage all HR interventions and programs (ie recruitment, HR planning, Employee Relations and Performance Management and other change management interventions) across all departments.
  • Communicate and interpret all policy changes to all Heads of Departments.

Human Resources Management  

  • Communicate and provide input to the review of HR policies.
  • Communicate policy changes as they occur.
  • Assist in the development of HR plans and budgets and oversee its administration
  • Manage all change programs and other HR-related projects

Recruitment/Selection/ Resourcing:

  • Manage all HR planning tasks within the various operating departments.
  • Administer internal manpower movements and separations.  Maintain all Hotel staff list and organization charts on current basis, ensuring that all updates reflect changes effected in the organizations.
  • Assess the need for recruitment of staff and resource allocations in respective operating departments & companies.
  • Oversee and manage succession and retention plan for the respective operating departments.
  • Administer the selection process efficiently and in a timely manner.

Performance Management

  • Guide Managers to deliver a robust performance management process.
  • Ensure the process is delivered against the annual performance cycle.

Required Skills and Experience:

  • Interpret and assist in the maintenance of the company’s Benefits and
  • Compensation. policies and guidelines across all organizations.
  • Direct and ensure that employee services are administered promptly and to the highest level of customer service.
  • Ensure that record keeping processes and systems (i.e., employee data etc.) are in compliance with Regulatory and other legal requirements.

Employee Engagement

  • Direct and manage all Employee Relation functions (i.e., employee consultation and employee communication to foster a harmonious relationship between management and staff of the Hotel.
  • Ensure regular surveys are administered to employees to measure employee engagement and appropriate action plans are in place to manage issues that are raised in the surveys.

Reporting/ Management:

  • Provides monthly reports on key HR programs and functions.
  • Reports on HR standards and best practices.
  • Acts as HR quality controller and maintain HR standards and best practice within the Hotel.

Relationship Management:

  • Ensures effective and timely resolution and management of employee related issues and concerns.
  • Communicate with staff to give advice and guidance on HR related queries/issues.

Talent Management and Development:

  • Communicates the agreed talent framework to the relevant businesses.
  • Leads the identification of talented individuals and inputs into the succession planning process.
  • Ensures identified talent have clear development plans in place and retention plans are in place where appropriate.

Other Duties:

  • Working closely with various organizations, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;
  • Promoting equality and diversity as part of the culture of the organization;
  • Liaising with a wide range of people involved in policy areas such as staff performance and health and safety;
  • Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;
  • Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management;
  • Preparing staff handbooks;
  • Advising on pay and other remuneration issues, including promotion and benefits;
  • Undertaking regular salary reviews;
  • Administering payroll and maintaining employee records;
  • Interpreting and advising on employment law;
  • Dealing with grievances and implementing disciplinary procedures;
  • Developing with line managers HR planning strategies which consider immediate and long-term staff requirements;
  • Planning, and sometimes delivering, training - including inductions for new staff;
  • Analyzing training needs in conjunction with departmental managers/company
  • Any other task as may be directed by Assistant General Manager & Business Developer/Management.


  • Proven working experience as HR Manager or Other HR Executive.
  • People-oriented and results-driven.
  • Demonstrable experience with human resources metrics.
  • Knowledge of HR systems and databases.
  • Ability to develop strategies along with leadership skills.
  • Excellent active listening, negotiation and presentation skills.
  • Competence to build and effectively manage interpersonal relationships at all levels of the Hotel.
  • In-depth knowledge of labor law and HR best practices.
  • Minimum of MBA / Master’s Degree in Human Resource Management, Industrial Psychology or any related field.
  • Must have a minimum of 7 -10years’ working experience.

Benefit for the role:

  • An opportunity to work in what will become the biggest Hotel, conferencing and events destination in Africa.
  • Unfurnished accommodation
  • Company vehicle for all the roles.

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