Human Resources & Administration Manager

Key Responsibilities

• Manage the full employee lifecycle, including recruitment, onboarding, confirmation, contract renewal, employee records, transfers, exits, and offboarding.
• Ensure HR policies, employment contracts, staff handbooks, disciplinary procedures, leave management, working hours, and attendance practices comply with Ghana labour law and local employment practices.
• Handle employee relations matters, including grievances, misconduct, absenteeism, poor performance, disciplinary actions, warning letters, hearings, and termination processes in a fair and compliant manner.
• Coordinate payroll information, including basic salary, allowances, KPI bonus, attendance, leave, overtime, shift allowance, deductions, and statutory contributions.
• Support SSNIT, PAYE, Tier 2 pension, employee tax, social security registration, and other statutory HR compliance matters in coordination with Finance or external service providers.
• Maintain accurate and confidential employee records, including contracts, personal documents, leave records, attendance records, disciplinary records, payroll files, and statutory documents.
• Support recruitment for customer service, outbound retention, marketing, finance, operations, and other local positions through job posting, CV screening, interview coordination, reference checks, and offer preparation.
• Develop and implement practical HR policies suitable for a gaming, call centre, shift-based, and KPI-driven working environment.
• Advise management on Ghana employment practices, labour risks, employee communication, compensation structure, disciplinary handling, and workforce planning.
• Monitor attendance, punctuality, absenteeism, leave utilization, shift arrangements, and HR-related operational risks.
• Support performance management, including probation review, KPI communication, employee evaluation, performance improvement plans, and documentation of performance issues.
• Handle general office administration, including office supplies, staff welfare, vendor coordination, office maintenance follow-up, administrative documentation, and internal coordination where required.
• Coordinate staff communication, internal announcements, HR notices, company policies, and employee engagement activities.
• Liaise with external HR consultants, labour officers, tax/payroll consultants, insurance providers, recruitment platforms, and other service providers when necessary.
• Prepare regular HR and administration reports for management, including headcount, recruitment progress, attendance, turnover, employee issues, payroll input, and compliance updates.

Job Requirements

• Bachelor’s degree in Human Resource Management, Business Administration, Psychology, Law, Public Administration, or a related field.
• Minimum 5 years of HR experience, including at least 2 years in an HR generalist, HR manager, employee relations, or HR operations role.
• Strong practical knowledge of Ghana labour law, employment contracts, disciplinary procedures, termination processes, leave management, working hours, statutory benefits, and local HR practices.
• Experience handling employee relations, disciplinary cases, grievances, absenteeism, poor performance, resignations, and termination documentation.
• Good understanding of payroll coordination, SSNIT, PAYE, Tier 2 pension, allowances, deductions, and HR compliance requirements in Ghana.
• Experience in call centre, gaming, betting, fintech, telecom, outsourcing, hospitality, retail, or other shift-based / KPI-driven environments will be an advantage.
• Strong recruitment experience, including job posting, CV screening, interview coordination, candidate evaluation, reference checking, and offer preparation.
• Excellent written and verbal communication skills in English.
• Strong documentation skills, with the ability to prepare HR letters, memos, reports, policies, employment contracts, warning letters, and meeting minutes.
• High level of integrity, confidentiality, fairness, and professional judgment when handling sensitive employee and company information.
• Strong problem-solving skills and ability to handle difficult employee situations calmly and professionally.
• Proficient in Microsoft Office, especially Word, Excel, PowerPoint, Outlook, and HR record management tools.
• Able to work independently in a small but fast-growing company and willing to take both strategic and hands-on HR responsibilities.
• Good coordination and administrative skills, with the ability to support general office operations when required.
• Membership or certification from a recognized HR professional body will be an advantage.