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HR Operations Officer

Job Summary

Perform the duties of an HR Operations Officer

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

The duties of the HR Operations Officer include but not limited to:

• Oversee and direct daily company administrative processes and procedures

• Report to and assist CEO in daily tasks and duties

• Ensure company policies align with and advance business objectives

• Strategically map-out, plan, and manage projects

• Ensure clients are successfully onboarded and conduct exit interviews

• Analyse and maintain operational data e.g.; client info, internal cycles, timelines, systems etc.

• Develop improved business functionality that increases profits

• Communicate with management teams to confirm execution of company processes

• Debottleneck the organisation by ensuring that communication flows effectively internally and externally

• Be the central point of contact for everyone within the organisation and act as a liaison with clients

• Oversee financial service payments from clients to meet monthly revenue generation targets.

• Planning and supervising all the operational functions of a company

• Oversee and participate in the development of strategic plans for marketing and sales as set forth by management.

• Responsible for all administrative functions including operations, management, process improvement, identifying various compliance, strategic planning and development issues etc.

• Gather information and generate data on standard performance measures, maintain contract files and reports, develop and document policies etc.

• Participate in special project work when required, prepare complex technical and operational reports, develop and recommend procedures to be used to manage and coordinate various activities/departments

• Train staff in policies and procedures and supervise their daily work

• Monitor company performance goals and progress

• Ensure compliance with best business practices throughout organisation

• Implement improved operational measures and policies that promotes efficiency

• Contribute to innovation of new products

• Track and maintain budgets of operational costs

• Coordinate purchase of raw materials and supplies

• Check existing clients to ensure their documents are sent, filed and received appropriately.

• Tracking work flow for existing clients

• Maintain positive client and partner relationships

• Develop and implement human resources practices

• Collect and compile qualitative and quantitative HR metrics and data from a variety of sources

• Identify and recommend short- and long-term goals, milestones, and benchmarks for key performance metrics

• Preparing reports of data results


Essential Skills & Experience

• Bachelor’s degree in business administration or related field

• 2+ years’ experience in operations preferred

• Strong business acumen

• Acute understanding of resource allocation

• Proficiency in Microsoft Suite and other operational software

• Experience developing and modelling human resources

• Basic understanding of financial regulations

• Adept problem solver and decision maker

• Excellent communicator both orally and written

• Strong analytical skills

• Strong research abilities

• Detail-oriented

• Diligent and proactive

• Respectful of deadlines


Suitable applicants should send their CV's and cover letters to recruitment@carvinclay.com

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