HR Manager

• Develop, deliver, and optimize HR processes and programs through continuous improvement and evaluation efforts, technology solutions and centralized shared services
• Ensure all processes within the area of responsibility are properly mapped, assigned and monitored to assure continuous improvement globally
• Ensure a Voice of Customer and Voice of the Business is onboarded as part of the initiative prioritization process
• Design a yearly HR operation roadmap in alignment with the regional roadmaps and needs
• Drive the appropriate project governance and manage the relationship in accordance with the mutually agreed standards
• Drive specific HR operational programs to be able to attract & recruit, onboard, develop, and retain the best employees for our site in Accra
• Manage overall HR operations teams’ budget to ensure maximum delivery within economical target

Whom we’d like to have on our team :

Great customer experience and a Think Human mindset are at the core of our company´s success, so you will play a crucial part in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds.

We´ll be a great match if you have :

• Extensive 7+ years of HR experience or in a similar role to influence, motivate, and manage teams
• Should have HR Certification

• Great command of English, both orally and in writing: most of the communication within the Group and with our clients is in English

• Enthusiasm to act in the face of resistance and advocate for the best interests of the company
• Ability to manage multiple projects and teams simultaneously
• Resilience and ability to propose solutions in a fast-growing environment with regular adjustment
• Progressive approach to identify industry/specialty trends to ensure competitive advantage
• Pro-active and creative mindset, looking for solutions to deliver additional value

It would be a plus if you have :

• Operational experience and success in the contact centre/outsourcing/offshoring industry is a pre-requisite
• Strong ability to build relationships and collaboration in an international environment
• Experience in how to optimize performance through continuous improvement