2 months ago

Job Summary

As an HR Manager in our team, you will connect the dots and understand the interactions between our business processes, data, and employees with the goal of building and cultivating a people-centric strategy.

  • Minimum Qualification:Degree
  • Experience Level:Management level
  • Experience Length:7 years

Job Description/Requirements

Responsibilities:
  • Develop, deliver, and optimize HR processes and programs through continuous improvement and evaluation efforts, technology solutions and centralized shared services
  • Ensure all processes within the area of responsibility are properly mapped, assigned and monitored to assure continuous improvement globally
  • Ensure a Voice of Customer and Voice of the Business is onboarded as part of the initiative prioritization process
  • Design a yearly HR operation roadmap in alignment with the regional roadmaps and needs
  • Drive the appropriate project governance and manage the relationship in accordance with the mutually agreed standards
  • Drive specific HR operational programs to be able to attract & recruit, onboard, develop, and retain the best employees for our site in Accra
  • Manage overall HR operations teams’ budget to ensure maximum delivery within economical target


Whom we’d like to have on our team :

Great customer experience and a Think Human mindset are at the core of our company´s success, so you will play a crucial part in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds.


We´ll be a great match if you have :

  • Extensive 7+ years of HR experience or in a similar role to influence, motivate, and manage teams
  • Should have HR Certification
  • Great command of English, both orally and in writing: most of the communication within the Group and with our clients is in English
  • Enthusiasm to act in the face of resistance and advocate for the best interests of the company
  • Ability to manage multiple projects and teams simultaneously
  • Resilience and ability to propose solutions in a fast-growing environment with regular adjustment
  • Progressive approach to identify industry/specialty trends to ensure competitive advantage
  • Pro-active and creative mindset, looking for solutions to deliver additional value


It would be a plus if you have :

  • Operational experience and success in the contact centre/outsourcing/offshoring industry is a pre-requisite
  • Strong ability to build relationships and collaboration in an international environment
  • Experience in how to optimize performance through continuous improvement

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