Housekeeping Room Attendant

Job Summary

The following is a job description example that aptly captures the major tasks, duties, and responsibilities of hotel room attendants:

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Duties and Responsibilities:

  • Ensure high quality cleaning service at public areas of hotel
  • Service guest bedrooms by order of floor/section to the required standard
  • Restock/replace items in rooms and bathrooms for guest use that have run out of stock or need replacement
  • Make bed professionally following standard procedure
  • Service bathrooms by washing and emptying bins; wash all glass surfaces and floors; clean shower, bath, basin, bidet, and toilet to the best quality standard
  • Using the right cleaning chemicals, dust and polish all hard surfaces to achieve a quality sheen
  • Vacuum bathrooms, bedrooms floors, corridors, stairs, and lifts to remove all debris; check the vacuum cleaner each week and if necessary, change the dust bag
  • Ensure service area is well stocked with necessary products and cleaned always
  • Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action – ensure such reports are correctly logged
  • Provide professional personal service, including shoe cleaning, ironing, and minor clothing repairs to guests
  • May be directed to pack guest luggage
  • May perform regular deep cleaning of all areas of hotel as instructed
  • May perform cloak room duties for special occasions and functions.

Requirements – Skills, Abilities, and Knowledge:

  • Knowledge of and ability to comply with work place statutory requirements, including health and safety, fire prevention, hygiene, and handling of potentially harmful substances
  • Ability to communicate effectively with hotel guests, i.e., to announce arrival at door and to clearly understand requests from guests
  • Strong ability to use cleaning supplies, vacuum, safety equipment, and other equipment and materials used in carrying out housekeeping functions
  • Physically fit, with the ability to move around work area effectively and efficiently and lift 50 pounds of supplies or more
  • Ability to work effectively in a place of varying levels of noise
  • 4-year work experience as a housekeeper or guest room attendant
  • Ability to solve problem relating to guests, with strong customer service skills
  • Strong self-starting personality and ability to display professional attitude and appearance always
  • Ability to work in a team setting, providing support to co-workers whenever called upon to offer assistance

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