Duties and Responsibilities:

• Oversee work of front desk personnel to ensure that they receive and greet guests properly

• Assist during the check in and check out processes to ensure that all associated activities are handled flawlessly.

• Create and implement staff schedules to ensure that no station within the hotel is left unmanned.

• Make reservations for guests over the telephone or in person and instruct staff members to handle follow up duties.

• Assist with cashiering functions by providing insight and support in handling bookkeeping activities.

• Act as a first point of contact for inquiries regarding events at the hotel and ensure that appropriate measures are taken to direct them to in-house event managers.

• Assist guests with special requests such as booking extensions and supervise front desk officers to ensure prompt fulfilment of special requests.

• Oversee the work of housekeeping staff and control room and supplies inventory.

• Deal with complaints and suggestions according to set hospital policies and ensure business retention.

• Create and maintain professional liaison with vendors and suppliers to ensure prompt delivery of supplies and maintenance equipment.

• Direct guests to areas within the hotel such as restaurants, gyms or swimming pools

Work Experience

• 3 to 5 years in an administrative and/or supervisory role in the hotel industry

Education Level / Qualifications:

• Relevant educational qualification in Business Administration, Management, Tourism, Hospitality Management

Key Skills and Competence

• A friendly personality and a genuine desire to help and please others.

• The ability to think clearly and make quick decisions.

• Numeracy and logistical planning skills.

• A professional manner and a calm, rational approach in hectic situations.

• The ability to balance customer and business priorities.

• Energy and patience.

• Excellent communication and interpersonal skills, especially when dealing with speakers of other languages.

• Ability to remain calm and collected when booking and hotel events become hectic.

• Good knowledge of the hotel city or town.

Job Location:  Kasoa Toll-Booth

Suitable applicants should send CV and application letter to recruitment@firmusadvisory.com