Responsibilities:

• Supervise operations in all hotel departments. This includes the laundry room, housekeeping, and the kitchen.
• Supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls.
• Supervise staff members and delegate tasks as necessary. They also train the front desk staff in hotel protocols, guest registration, and other duties.
• Assist the general manager with management tasks such as creating employee work schedules and distributing payroll checks.
• Maintain the hotel’s inventory and order new items as needed.
• Interact with hotel guests to ensure they receive a quality experience. This includes answering questions and addressing customer complaints.
• Inspect guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed.

Qualifications and Requirements:

• A minimum of an HND/Degree is required.
• At least 5 years of experience
• Must stay in Tema and its surrounding.