This job role is to work as a hotel receptionist at a Boutique Hotel in East Legon (American House) Accra Ghana.
The reception of the hotel operates 24hours so candidates will be expected to work shifts. The hotel operates three shifts i.e. Morning, Afternoon and Evening Shifts.
1. Answering incoming calls
2. Booking Reservations for Rooms
3. Check-in and Checkout Procedure of Guests
4. Problem solving- should guests have issues during their stay
5. Ensuring maximum satisfaction of guests at all times
6. Reporting guest issues to managing to be solved
7. Reporting directly to management all issues with guests and rooms.