Job Summary

This role involves high customer interaction. Therefore, the successful candidate must demonstrate excellent customer service skills, work well under pressure, and have a friendly nature.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

  • Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
  • Monitoring all online booking platforms and responding to questions.
  • Transferring all direct bookings and online bookings into the Booking Software.
  • checking in guests, allocating rooms, and handing over keys
  • Completing all reception documents regarding check-in and check-out procedures, cleaning, payments, guests’ reviews, maintenance, and room allocations.
  • answering questions about hotel facilities and about local transport, places of interest and entertainment
  • dealing with special requests, such as room service, taxi bookings or wake-up calls
  • passing on messages to guests and taking mail for posting
  • passing on any guests' problems to the appropriate member of staff
  • checking out guests, adding up their bills and taking their credit, debit card or cash payments
  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Answer all the customers' questions and address their complaints
  • Receive letters, packages and send them to appropriate destination
  • Prepare and manage outgoing mail 
  • Monitor and update records and files
  • Appropriately resolving guests’ issues
  • Ensuring all guests are complying to hotel policies. 

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