Duties and Responsibilities:

• Planning and organizing accommodation, catering and other hotel services;

• Promoting and marketing the business;

• Managing budgets and financial plans as well as controlling expenditure;

• Maintaining statistical and financial records;

• Setting and achieving sales and profit targets;

• Analyzing sales figures and devising marketing and revenue management strategies;

• Recruiting, training and monitoring staff;

• Planning work schedules for individuals and teams;

• Dealing with customer complaints and comments;

• Addressing problems and troubleshooting;

• Ensuring events and conferences run smoothly;

• Supervising maintenance, supplies, renovations and furnishings;

• Dealing with contractors and suppliers;

• Ensuring security is effective;

• Carrying out inspections of property and services;

• Ensuring compliance with licensing laws, health and safety and other statutory regulations

Work Experience

• 5 to 10 years in a senior managerial role in the hotel industry

Education Level / Qualifications:

• Relevant educational qualification in Business Administration, Management, Tourism, Hospitality Management

Key Skills and Competence

• A friendly personality and a genuine desire to help and please others;

• The ability to think clearly and make quick decisions;

• Numeracy and logistical planning skills;

• A professional manner and a calm, rational approach in hectic situations;

• The ability to balance customer and business priorities;

• Energy and patience;

• Excellent communication and interpersonal skills, especially when dealing with speakers of other languages.

• Can work with little or no supervision

• Willingness to do whatever to meet client needs and deadlines.

Job Location:  Kasoa Toll-Booth

Suitable applicants should send CV and application letter to recruitment@firmusadvisory.com