Head, Premium Administration

Qualification:

Minimum of 1st Degree (MBA will be an added advantage)

Experience:

At least 5 years working Experience in a similar role.                                                            

Job Description:

1.Premium collections, allocations and audit

Perform periodic audit on client payment data to ensure the highest quality and compliance standards are upheld.

Develop strategies to improve collection rates, reduce lapse rates, and continuously improve policy persistency

2. Relationship Management 

•      Negotiate with third party institutions, especially banks and pay points
•      Build and maintain relationships with partnered Institutions and Banks

2.Reporting

Report on the Departmental KPIs which include, individual Premium Collections, Inception and Annual Premium Equivalent

3.Team Management

• Coordinate and manage a team of premium admin Officers in charge of Premium Collections and Allocations
• Train new Premium Administration Officers and offer a refresher training for existing officers

4.Establishment and management of digital payment platforms

Provide effective support to the Financial Consultants and the Customer Service Units through prompt resolution of all Premium related (Collections and Allocations) issues.

5.Process Improvement

Review and the update the Internal Business Process Manual for the Premium Administration Department

Key Functional Skills:

• Ability to Manage a Team
• Data Analysis and interpretation skills
• Excellent Communication Skills
• Good Interpersonal Skills
• Good Report Preparation Skills (Proficiency in MS Suit)
• Dynamic/Versatile/Affable Personality
• Paying attention to Details
• Ability to identify process gaps

Interested applicants should share copies of their CV and First-Degree Certificate to recruitment@prudential.com.gh

Closing date for submission of Applications is C.O.B. Monday, 25th November 2024.

Who We Are

Prudential Life Insurance Ghana Limited, established in 2014, is a subsidiary of Prudential plc. For over 175 years, Prudential plc continue to provide life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. Headquartered in London and Hong Kong, we are served by around 68,000 average monthly active agents and more than 200 bank partners. We are passionate about what we do, and our purpose is to help people get the most out of life. Our values lead us to deliver our purpose for Every Life, for Every Future. We are a Partner & Protector.

PRUDENTIAL LIFE INSURANCE GHANA IS AN EQUAL OPPORTUNITY EMPLOYER