Head of Operations

Responsibilities

• Overseeing all the various different areas of the business on a daily basis.
• Leads the charge on business development, or business expansion.
• Build and maintain relationships with clients, suppliers, vendors and service providers, to negotiate contracts, resolve issues and ensure timely delivery of goods and services.
• Developing strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.
• Develop and manage budgets, financial forecast and cost-control measures to optimize resource allocation and maximize profitability
• Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas of improvement, and drive operational excellence.
• Lead cross-functional teams to develop and implement process improvements, cost-saving initiatives, and quality enhancement programs.
• Work with HR team in personality and behavioral development of staff
• Foster a culture of continuous improvement, development and accountability within the staff
• Encouraging feedback and collaborations
• Ensures compliance with regulatory requirements, industry standards and safety regulations in all operational activities
• Identify risks, vulnerabilities and opportunities in operational processes, and develop strategies to mitigate risks and capitalize on opportunities.
• Working with HR team on recruiting, interviewing and hiring of staff, for the various department as and when needed
• Analyzing productivity data to optimize staffing and production capacity
• Maintaining working knowledge of the industry, including challenges and opportunities in the sector.
• Lead change management initiatives and organizational transformation efforts to adapt to evolving market conditions and business needs.
• Provide weekly, monthly, quarterly and annual reports, updates and presentations to CEO and Senior Management and stakeholders on operational performance, initiatives and achievements.
• Using past history or records to forecast future behavior of clients and business
• Improving efficiency by working closely with other managers/supervisors and senior staff by leading and directing and ensuring alignment with organizational goals and priorities.
• Mentor, coach and develop team members, providing guidance, support, and opportunities for professional growth and advancement.
• Representing the business in industry events, and business partnerships, promoting the company’s reputation and interests.
• Designing new processes to improve quality or increase productivity or profitability
• Assess current clients, to determine profit or loss that has been made thus far
• Shipping/Logistics: Set KPIs for shipping/ logistics
• ICUMS
• Number of entries each officer passes monthly
• Weekly and Monthly performance or productivity report
• Any other shipping related applications / assignments
• Accounts: Weekly revenues and expenses
• Other Staff: Develop a system to see staff activities and produce weekly and monthly reports accordingly
• Any other duty as assigned by management

Required Skills

Education / Experience

• Bachelor’s degree in logistics, procurement, shipping management, transport management, operations management or business administration, from an accredited institution.
• Masters’ degree or MBA is preferred
• Proven experience in operations management with strong understanding of business operations logistics, fleet management and supply chain management.
• 6 years’ work and industry experience
• Experience in fleet management and logistics preferred

Personality

• Results oriented mindset, with focus on delivering measurable outcomes and driving operational efficiency.
• Excellent leadership and management skills
• Analytical with data driven decision making mindset
• Effective communication and interpersonal skills, with the ability to collaborate and influence cross- functional teams.
• Proficient in analyzing and interpreting operational metrics and performance indicators
• Must be able to manage multiple tasks, deadlines and expectations while balancing the needs of different teams and stakeholders
• Must have strong math and critical reasoning skills
• Must have a client service orientation
• Must be able to travel when needed
• Must be of high integrity and must have the ability to communicate with diverse personalities
• Must be proficient in all Microsoft Office applications

Salary: Attractive

Location: Community 4, Tema