New
2 weeks ago

Job Summary

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues.

  • Minimum Qualification:Degree
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements

Responsibilities:

  • Knowledge on customer experience management and facilitate organic growth
  • Taking ownership of customer issues and following problems through
  • Good at report writing
  • Able to set a clear mission and deploy strategies focused on the mission
  • Increase customer satisfaction, loyalty and retention and to meet the expectation
  • Develop service procedures, standards in consultation with C.E.O
  • Analyse statistics and compile accurate reports
  • Mentor and develop customer service agents and nurture an environment for them to excel
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Maintain an orderly workflow according to priorities


Requirements:

  • BSc/MA in Business Admin or Related Field)
  • 5 years experiences
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficient in English
  • Working knowledge of databases and tools
  • Awareness of industry latest technology trends and applications
  • Ability to think strategically and lead
  • Strong client-facing and communication skills
  • Customer Service Orientation

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

loading...

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2022 Jobberman