Job Summary

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities:

  • Knowledge on customer experience management and facilitate organic growth
  • Taking ownership of customer issues and following problems through
  • Good at report writing
  • Able to set a clear mission and deploy strategies focused on the mission
  • Increase customer satisfaction, loyalty and retention and to meet the expectation
  • Develop service procedures, standards in consultation with C.E.O
  • Analyse statistics and compile accurate reports
  • Mentor and develop customer service agents and nurture an environment for them to excel
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Maintain an orderly workflow according to priorities




Requirements:

  • BSc/MA in Business Admin or Related Field)
  • 5 years experiences
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficient in English
  • Working knowledge of databases and tools
  • Awareness of industry latest technology trends and applications
  • Ability to think strategically and lead
  • Strong client-facing and communication skills
  • Customer Service Orientation

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