Head, Banking Operations/Chief Operating Officer(Gambia)

A Reputable Company

Job Summary

The Chief Operating Officer is responsible for championing bank-wide operational efficiency and effectiveness in service delivery and business performance. This enables market offering of banking products and services at minimal cost and managing financial risk to customers in line with institutional guidelines and regulatory restrictions.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 15 years

Job Description

Duties and Responsibilities
The chief Operating officer leads the strategic support of the institution’s business activities. The role tasked with overseeing the operational functions of the business.

Key Accountabilities
Business Performance
  • Ensure strategic objectives shaped at Executive Management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.
  • Ensure that operations change projects are delivered in line with directions from Executive Management level.
  • Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.
  • Re-balance resources between different areas e.g. reallocating budgets, but within overall approved resources for the year.
  • Contribute to the development of business unit strategy by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
  • Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets items to the Managing Director for approval.
  • Sign off capital expenditure within budget. This includes approving purchase decisions for desktop computers, laptops, departmental equipment etc.
  • Analyze the effectiveness of processes and systems in use in general for Bank and recommend corrective action or automation.
  • Benchmark productivity of the department against industry standards and create measures to improve productivity.
Driving Business Direction
  • To be an integral part and driver of the strategic planning, budgeting and forecasting of business requirements and decision making process.
  • Build strong relationships with key external stakeholders, regulators, suppliers, etc. to ensure correct focus and direction for the bank at operations and technology level.
  • Ensure an effective and efficient operating model is maintained.
  • Develop and facilitate planning across the COO environment.
  • Accountable for driving the business model under the COO environment
  • Serve on external committees where applicable
  • Ensure that risk is effectively addressed in all aspects of the business under the COO
  • Ensure that a proper infrastructure (building, systems and staff complement) is maintained and developed for the bank.
  • Accountable for planning and opening of new branches (outlets) in terms of expansion of the business and business plans.
People Management/Leadership
  • Build strong relationships with key stakeholders and peers to ensure there is focus on the operations division.
  • Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures for each of the departments within the division
  • Lead, inspire and coach the leadership team within the division, creating succession to key roles and enhancing management capability with the division.
  • Monitor the strict adherence to governance and setting high standards of professionalism across the functions
  • Review Performance Appraisals to determine effectiveness of interventions.
KPIs
  • Alignment to Business Strategy All Operational areas have strategic directions that are aligned to the Bank’s Business Strategy
  • Compliance to Regulatory and Operational policies: - The operations division adheres to all regulatory and Bank policies
  • Project implementation: All the approved projects within the division are executed in accordance with scope, time and budget
  • Service delivery across all the operational areas and that SLAs are adhered to
  • All the departments consistently score high marks in customer satisfaction surveys
  • The departments operate within the set budgets

Educational/Professional and Work Experience Requirements
  • Minimum of Bachelor degree in any business or numerate discipline
  • A professional qualification (ACCA)
  • Minimum of 15 years relevant work experience in the banking industry, 8 out of which must have been at a senior management level
  • Banking operations experience.


Job Knowledge and Skills Proficiency

  • Detailed knowledge of Banking procedures, policy and principles
  • Transaction processing and banking operations
  • Experience of risk, credit analysis, credit and treasury Operations

  • Extensive experience of cash management, account services, clearing and payments
  • Proficiency in use of relevant banking applications

  • Financial analysis and interpretation Strong planning, control and organizing abilities
  • Knowledge of banking rules and regulations


Generic Competencies 

  • Strong capacity for leadership and decision making
  • Strong written and oral communication ability
  • Sound analytical and probing capacity
  • People development and management ability
  • Be of high integrity and ethical standards
  • Result oriented with ability to work under pressure and meet tight deadline


Key Performance Indicators (Indicative)

  • e.g. Number of queries from Head Office on incorrect returns
  • Customer satisfaction 
  • Quality of customer service 
  • Customer loyalty

Financial Dimensions

  • Net revenue
  • Ratio of operating costs to total income
  • Customer profitability
  •  NPLs versus total assets


Applicants should send Cv's to africarecruitment19@gmail.com and make the subject of the mail, the Job Title of the role being applied for.


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