Job Summary

This role is to assist in installing, configuring, maintaining, and providing technical support for Healthcare IT (HCIT) related software like PACS/HIS/RIS from Delft Imaging Systems including artificial intelligence software CAD4TB and CAD4COVID, in Ghana as well as other (African) countries.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 2 years

Job Description/Requirements

Key Responsibilities and Accountabilities:

  • Assist in giving remote and onsite IT support to all customers within and outside Ghana as and when needed.
  • Assist with reporting and proper use of the Delft Field Management System (FSM) by Delft Imaging-Ghana staff and produces periodic relevant FSM-reports for the Managing Director.
  • Takes up any (IT) issue assigned by the IT Unit Team lead and/or Managing Director.
  • Must be ready to travel inside and outside Ghana upon Company request.
  • Must proactively support with all IT related issues.
  • Must have/develop and maintain a good understanding of DICOM, HL7, PACS, RIS, VPN, CAD4TB, Troubleshooting, Remote Support, etc.


COMPETENCIES

General

Must be:

  • Self-motivated and action-oriented team player with excellent communication skills, both written and verbal.
  • Professional, Service-oriented, and Reliable
  • Flexible, Dedicated and a person of Integrity
  • Proficient in knowledge and use of Microsoft Office applications (PowerPoint, Excel, Word)


Job specific

  • A strong interest in the integration of IT and health care with good attention to detail.
  • The capacity to combine a high degree of IT knowledge with creativity
  • Have excellent problem-solving skills and the ability to work under pressure
  • Must have a fair idea of computer network configuration (OSI MODEL, TCP/IP, IP ADDRESSING and SUBNET MASK)


Communication

Must have the ability to:

  • Provide effective and timely information orally and in writing both upward and downward through the company communication channels. This includes presentation skills.
  • Communicate effectively over the phone, in writing and in person with external stakeholders (i.e. customers)
  • Develop and nurture relationships


Managerial

Must have the ability to:

  • Work independently with minimum supervision as well as within a team, and take initiative
  • Plan, highly organized and prioritize in a fast-paced and dynamic environment
  • Strong interpersonal and time management skills
  • High level of integrity – truthful, trustworthy, and reliable.


EXPERIENCE

  • Must have at least Two (2yrs) of experience in IT (networks and system administration)
  • Experience with Healthcare IT Solutions is a plus.

QUALIFICATIONS

  • Minimum Bachelor’s degree in Information Technology
  • CCNA/MCP will be a plus point
  • SQL Server database knowledge will be a plus point

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