Growth Associate - Existing Accounts

Anonymous Employer

Sales

IT & Telecoms Confidential
3 weeks ago

Job Summary

Reporting to the Growth Lead, we’re looking for creative, curious, and driven sales professionals to join our team and help our existing customers achieve more with Hotjar. If you have experience upselling products and services to existing customers and you enjoy working in a start-up environment, this is a rare opportunity to join an early-stage, customer-centered, and 100% distributed team. You will reach out to and engage with existing Hotjar customers to guide them through our product suite and educate them on the benefits and added value of maximum session coverage and using additional Hotjar products.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

You will:

  • Manage and prospect a pipeline of existing Hotjar clients that could benefit from further session capture and additional services.

  • Understand the needs and challenges of existing customers by gathering and analyzing customer data.

  • Conduct consultative calls with clients to optimize their experience based on their needs

  • Work with technical members of the Hotjar team to ensure consistency, clarity, and accuracy in all recommendations provided to current customers.

  • Communicate customer needs to product managers and product teams to close the feedback loop.


Requirements:

  • 2+ years of quota-carrying sales or account management or business development experience, ideally within the SaaS industry.

  • Technically-minded. You can develop a deep knowledge of how Hotjar works, allowing you to speak clearly to customers and communicate their needs to our team.

  • You are experienced with prospecting sales calls, diligently following up, and closing deals.

  • Enthusiasm to adapt, learn via coaching, and contribute to an evolving sales team’s strategy.

  • Experience with Salesforce or an equivalent tool.

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