General Manager, Retail Banking

Company Description

Deloitte is the largest private professional services network in the world. Every day, approximately 457,000 professionals in more than 150 countries demonstrate their commitment to make an impact that matters.

Deloitte West Africa is a cluster of Deloitte offices that has joined together to provide seamless cross-border services to our clients in the region and to pass on the benefits of scale and access to resources that this organisation can generate.

In Ghana, Deloitte is one of the leading professional services organisations, specialising in providing Financial Advisory services, Risk Advisory, Audit, Tax & Regulatory, Business Process Solutions and Consulting.We serve clients in a variety of industries from financial services, to consumer business and industrial products, telecommunications, energy and resources, manufacturing and the public sector.

Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the workspace and we aim to encourage work/life balance, supporting them in all aspects of their lives.

Job Description

Job Purpose

Under the general guidance of the Deputy Managing Director, oversee, monitor and control the day-to-day operations of the Bank. The role involves achieving business performance results through the management team and to assist the Deputy Managing Director and Managing Director in policy reviews and formulation.

Key Responsibilities;

• Operations  Ensure administrative and accounting duties are carried out timely and prudently by organizing and coordinating banking services  Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks  Responsible for delivering budgeted results  Carry out assessment of the activities and performances of the banking staff by evaluating transaction reports and account balances for accuracy and clarity
  
  

 Provide strong and visible enterprise leadership, ensuring delivery of strategic and tactical responses to the ever-changing banking environment, including customer, competitor, community, regulator and government

 Develop contingency plans to protect business operations in the event of major crises that could result in huge losses

 Develop a well-trained, disciplined and tightly controlled and managed branch network capable of delivery high quality financial services

 Ensure Senior Management (ICDD, Operations, Retail Banking, and e-Business and Sales etc.) visit branches on a regular basis to ensure standardization are strictly adhered to

 Ensure customer data is protected from the public and secured against fraud by enforcing access rights and verification levels

 Create and implement long term business plans to ensure continuity of business operations in the long run

 Collaborate with heads of other functional areas to develop best practices for successful banking operations

 Ensure all Standard Operation Procedures (SOPs) are adhered-to and maintain consistency in overall service standards in the division

 Ensure strict controls on cash handling, revenue drop reports and procedures of money handling to avoid pilferage

 Ensure a good liaison with the media to ensure the Bank gets maximum coverage in the mass media

• People Management
  
  

 Recommend to Executive Management any issue concerning managing or developing staff for approval and implementation.

 Build, develop and motivate a high performing team committed to achieving success through each other

 Ensure that team members are developed to achieve their maximum potential whilst coaching them to build awareness of their strengths/development needs

 Provide clear direction of the Sales and Service objectives translating and prioritizing into business performance measures

• Others
  
  

 Any other duties and responsibilities which may be assigned from time to time to meet the objectives of the organization

Qualifications

 A minimum of a good first degree; a Master’s degree in Business Administration is a distinct advantage

 A minimum of 15 – 20 years professional experience in Banking with extensive experience in Banking Operations

 Significant experience in a senior leadership role

 A proven track record of consistent performance and achievement

 Proactive, collaborative style and approach to

leadership using influence rather than control

Skills

In-depth understanding of the full range of products and services of Bank and local

businesses

 In-depth understanding of Bank’s operating structures and interfaces with other functions

 In-depth knowledge on analysis of Bank financials and other department functions in a bank

 Excellent innovative, marketing, communication, organizing and leadership skills

 Good general knowledge of various banking operations and banking products/instruments

 Strong organizational and planning skills to be able to conceptualise and put into practice ideas.

 Excellent oral and written communication skills in English

 Good computer skills

• Competencies
  
  

 Have uncompromising ethics and the willingness to take a stand with line management on business decision from a financial perspective and business conduct

 Strong personality coupled with good leadership qualities

 Ability to perform in a competitive environment

 Good written and oral communication skills

Additional Information

Leadership Capabilities

• Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life.
• Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders.
• Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
• Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities.
• Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
  
  

Cross Consulting / Core Professional Capabilities

• Delivery Excellence - Ability to produce a high-quality work product and collaborate with others to deliver a superior client experience.
• Knows the Business and Sector - Ability to understand how business functions operate and how sector trends impact a client’s business.
• Analytical Thinking & Problem Solving - Ability to select appropriate methods for collecting and analysing data and develop informed recommendations that shape or support the client’s business strategy.
• Financial Acumen - Ability to incorporate financial information when evaluating strategic options.
• Client Presence - Ability to deliver key messages with clarity, confidence, and poise to instill confidence in clients.
• Logical Structuring - Ability to organize insights and define a logical flow to tell a story when presenting recommendations.
• Global Mind-set - Ability to apply a global and diverse perspective to problem solving.
• Technology Fluency - Ability to apply technical knowledge to address client business challenges.
• Solutioning - Ability to operate in an ambiguous environment and work independently.
• Leadership - Ability to lead teams or experience in having to lead teams on projects.
  
  

What Impact Will You Make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

How You Will Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre. https://deloitte.zoomforth.com/du

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Our Purpose

Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. https://www2.deloitte.com/global/en/pages/about-deloitte/articles/impact-that-matters.html

Recruiter Tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.

Please note that candidates that do not attachtheir resumes and academic credentials will not be considered.

Applications from all qualified individuals should be sent by 24th January 2025

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day.We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. Weseek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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