Job Summary

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Main Responsibilities

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the San Marino Experience Assessment Standards.
  • Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. Verify the guest’s method of payment and follow established credit-checking procedures or refer special payment terms to the Accounts office.
  • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
  • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.
  • Managing the front desk email regarding reservations and enquiries in consultation with the marketing team whereas it involves rate negotiations and corporate enquiries.
  • Coordinate room status updates with the housekeeping department by notifying them of late checkouts, early check-ins and special requests.
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
  • Possess a working knowledge of the room reservation procedures.
  • Maintain the neatness of his/her working area.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills and Qualifications

  • Qualification in Hospitality Management or related field
  • 2 to 3 years’ experience in customer service position
  • Operational knowledge of front desk operations or any hotel operating system is a plus.
  • Excellent Communication and Organizational Skills
  • Customer Service Attitude
  • English – excellent oral and written skills
  • Ability to handle multiple task.
  • Supervisory skills
  • People-Oriented
  • Passionate about guest comfort and luxury.
  • Ability to identify and delegate tasks effectively.
  • Proficiency in Microsoft Office (Word, Excel and PowerPoint)


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