Front Desk Executive

A Reputable Company

Job Summary

Duties include answering the calls, attending to the guests, overseeing the front office operations, and maintaining the contact list of clients.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments



Requirements:

  • Minimum of a Diploma / Degree
  • Minimum of 1 - 2 years working experience 


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