Digital Product Owner

ROLE DESCRIPTION

This role is responsible for delivery and shaping the digital vision and roadmaps that impact Old Mutual Customers. This role also carries the responsibility of solving customer needs and the full end to end client experience.

KEY RESULT AREAS

• Rate of delivery: Velocity of working Software releases (across channels) into customers’ hands as agreed per every iteration planning.
• Quality of Delivery: Quality of products released into customers’ hands with minimal rework and complaints into customer service touchpoints.
• Growth in product adoption and usage: rate of adoption and usage of product released into customers’ hands
• Revenue: Revenue increase from Digital products increasing overall digital revenue.
• Cost: Cost reduction from Digital products reducing overall cost of running Business by optimizing resources based on needs and available budget.
• Customer Experience: Customer experience measures as rated by customers (external focus)
• Risks: Customers and Old Mutual losses related to Digital product released.

Product and customer champion:

• Responsible for the strategic vision and execution of the client experience on digital channels.
• Develop and maintain a vision for the product and is responsible for communicating that vision to the organization and the product team.
• Translate product vision into specific deliverables, and ensure rigor in execution and attention to detail by effectively managing the product feature backlog
• Support iterative customer testing and ongoing improvement of the client experience
• Identify and partner on process improvements to enhance Old Mutual end to end Customer experience.

Operational Delivery:

• Outline the vision for future use-cases in collaboration with business stakeholders to ensure leverage and scalability across unique client journeys.
• Focus on business impact and come up with actionable recommendations informed by solid data analysis and metrics.
• Live the continuous agile delivery values and principles by leading phases such as discovery session, inception workshops, planning, retrospectives, estimation sessions, and daily stand-up, tracking progress among others.
• Responsible for execution; backlog refinement, defining iteration content, story elaboration, accepting stories into the baseline, coordinating the release, preparation and participation iteration planning.

Personal Effectiveness:

• Contributes to a high performance culture in the Digital & Design team
• Disciplined execution of Digital Services.
• Effectively manages own costs.
• Live OM values.

ROLE QUALIFICATIONS

• Matric with a relevant Tertiary qualification is required
• 3 - 5 years’ experience in a Digital/self-service environment
• Minimum of 3 years demonstrated, relevant experience in a large, complex organization preferably in the financial services industry
• Proven experience with several agile development methodologies, frameworks and concepts, including Kanban, Scrum, continuous delivery
• Knowledge in Systems thinking is advantageous
• Experience with customer journeys, demonstrated ability to synthesize data, and strong program/project management skills
• Experience in defining and delivering successful products in the digital space is required
• Good understanding of User Experience best practices
• Experience working in a collaborative multi-disciplinary team within an interactive process and/or an Agile development methodology
• Self-starter with outstanding organizational skills and ability to track multiple dependencies (3-5) going on all at once
• Ability to thrive in a fast-paced environment, comfort in a dynamic and fast-moving work environment
• Excellent communication skills; ability to communicate complex messages in simple language for better buy-in and tell a compelling story
• Excellent interpersonal skills
• Ability to build relationships and partner cross-functionally, cross-enterprise and manage stakeholders at different levels

COMPETENCIES

• Strategic
• Collaboration (Relating)
• Customer First
• Execution
• Innovation (Perspective)
• Personal Mastery (Learning)

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