3 weeks ago

Job Summary

As RebelMouse new Digital Account Manager, you will be responsible for driving success for our customers using our enterprise CMS platform. You will take lead in client communications in order to give them a seamless experience while exceeding their expectations, finding new growth potential, upsell opportunities and renewals. You will also be passionate about understanding our product and your clients’ business goals, and collaborate with strategy and engineering team to help achieve them. If you are eager and hungry to learn and grow and be a key role in a small, fast-growing company (we want you to grow with us!), then this is the right role for you!

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

MAIN RESPONSIBILITIES

  • Being primary contact for new and existing clients

  • Build and foster relationships with clients that leads to annual renewals and upsells

  • Onboard clients

  • Lead check-in meetings with clients to ensure that we’re continuously making progress with their site build or performance

  • Proactively communicate with the clients and team to manage expectations and provide project status updates

  • Ensure clients are appropriately communicated with

  • Supervise the performance of our team and clients

  • Be the face of the company to answer questions while being an advocate for your client and team

  • Help with daily tasks related to the management of your client and team

Job requirements

REQUIRED QUALIFICATIONS:

  • +3 years of work experience in Clients Management

  • Experience with SaaS B2B product and/or working in creative, digital agencies or startups

  • Proven track record of managing digital projects collaborating with strategy, product, software engineering teams

  • Ability to juggle multiple tasks and manage multiple clients and stakeholders, being efficient with your time, calendar, deadlines and tasks

  • Excellent communication, presentation, and writing skills - not only for clients relations but also ability to articulate complex thoughts and instructions in written form

  • Motivated by helping others and passionate about achieving business goals for clients

  • Commitment to not only fulfill daily tasks but also great at thinking about how to add value and grow our team long-term

  • Confidence, curiosity, self-organization, preference to work in a self-directed way with a high degree of motivation to set and achieve ambitious goals

  • Ability to thrive in fast-moving work environments

  • Availability to work in Eastern Time Zone


PREFERRED QUALIFICATIONS:

  • Basic knowledge of SEO, Google Analytics, Website best practices, audience development and growth marketing

  • Experience working with high traffic and/or high value website builds

  • Experience with Jira (or other similar Product Management Software)

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

4 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

4 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

4 months ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2023 Jobberman