Debt Collector

A Reputable Company

Job Summary

The Debt Collector, or Collection Specialist, will work closely with customers to collect their outstanding debts to the Company. His/her duties include organizing and keeping track of customer’s outstanding debt accounts, contacting debtors to learn more about their payment status and negotiating payments and payment plans with customers.

  • Minimum Qualification: HND
  • Experience Level: Senior level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities / Duties

  • Manage multiple delinquent accounts for debt collection efforts.
  • Keep track of assigned accounts to identify outstanding debts.
  • Plan course of action to recover outstanding payments.
  • Negotiate payoff deadlines or payment plans.
  • Handle questions or complaints.
  • Investigate and resolve discrepancies in payments or accounts.

 


Skills Required

  • Office and database software skills (Word, excel, Power point)
  • Negotiation and conflict resolution skills
  • Speaking and listening skills
  • Multi-tasking and time management skills
  • Prioritization skills
  • Knowledge of relevant legal requirements
  • Ability to work independently
  • Attention to detail
  • Customer service
  • Ability to handle high-pressure situations and be empathetic to help calm down disgruntled customers
  • Have prior experience in telemarketing or negotiated sales positions.
  • Must have experience in an office setting.
  • Inventory management
  • Purchase order
  • Resolve credit

 


Academic Requirements: 

  • Minimum requirement HND
  • Courses required to work as a Debt Collector.
  • Marketing and sales degree/HND
  • Accounting HND
  • Finance HND
  • Psychology
  • or any related course

 

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