1 month ago

Job Summary

Tendo is an eCommerce platform that helps anyone in Africa start selling online with no inventory or capital. We are seeking Customer Support Personnel for the Marketing Department. This is a full-time role

  • Minimum Qualification:Degree
  • Experience Level:Graduate trainee
  • Experience Length:1 year

Job Description/Requirements

Duties:
  • Timely response to all customer queries.
  • Full resolution of all queries raised by customers through phone, online, messages, or in person.
  • Effectively handle client calls, queries and emails as well as maintain records of all customer inquiries and outcomes.
  • Identify, resolve or escalate all reported issues including researching required information using all available resources to offer a prompt resolution.
  • Identify opportunities to improve current processes to ensure services evolve with emerging client needs.
  • Undertake data entry to maintain client records and contact details within the customer database.



Requirements:

  • Must be a graduate from a tertiary institution
  • Attentive to detail.
  • You are willing to learn and enjoy working in a fast-paced environment.
  • Proficient in Excel or Google Sheets.
  • Relentless learner.
  • Must own a well-functioning laptop and smartphone
  • Experience in customer service and relationship management

Salary: GHc 1000 - GHc 1200
Deadline: 25th August 2022 (Only successful applicants will be contacted)

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