Arkesel

Customer Support Assistant

Job Summary

Arkesel is receiving applications for the position of Customer Support Assistant. You are to act as a liaison, providing front-line support for customers on services, information on products and services, and help resolve any issues via our customer support channels.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Manage incoming calls and customer inquiries 

  • Walk customers through basic account troubleshooting or setup processes

  • Identify and assess customers' needs and provide a solution to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Resolve customer complaints via phone, email, live chat, or social media

  • Update CRM with customer information



Qualifications and Requirements:

  • First Degree in any related field
  • Must be self‐motivated and able to prioritize between assignments.
  • Strong phone contact handling skills and active listening
  • Good interpersonal and communication skills
  • Ability to multitask, prioritize and manage time effectively
  • Basic computer knowledge and relevant software application (MS Excel, Word, PowerPoint.)

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