Customer Support Assistant (National Service Personnel)
Job Summary
Arkesel is receiving applications for National Service Personnel to fill the position of Customer Support Assistant. You are to act as a liaison, providing front-line support for customers on services, information on products and services, and help resolve any issues customers face.
- Minimum Qualification: Degree
- Experience Level: Graduate trainee
- Experience Length: No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
Manage incoming calls and customer inquiries
Walk customers through basic account troubleshooting or setup processes
Identify and assess customers' needs and provide a solution to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Resolve customer complaints via phone, email, live chat, or social media
Update CRM with customer information
Qualifications and Requirements:
- Graduating in 2021 with a First Degree in any related field
- Must be self‐motivated and able to prioritize between assignments.
- Strong phone contact handling skills and active listening
- Good interpersonal and communication skills
- Ability to multitask, prioritize and manage time effectively
- Basic computer knowledge and relevant software application (MS Excel, Word, PowerPoint.)