Customer services supervisor

A Reputable Company

Job Summary

Responsible for docking with customers, collecting and assisting with customer complaints, maintaining good customer relationship with customers, planning to carry out market research, providing Suggestions to the management, submitting daily and weekly reports, managing customer service team, clearing unsold inventory, following up customer payment control, accepting and reviewing documents, and taking delivery of products, etc.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 2 years

Job Description/Requirements

RESPONSIBILITIES:

Sales achievement: Complete sale targets

  • Planning and conducting marketing research and advised on marketing trends, opportunities, and developments in the industry.
  • To support the overall marketing objectives of the company both externally and internally.

Customer complaint: Communicate feedback and solve customer complaints

  • Collects all complaints from customers and officers on various issues and at times helps management to solve these pressing ones.
  • Developing and maintaining effective customer relations and database.

Payment related: Reduce the QTY of bounce cheque

  • Follow customers payment and control bounced cheque

Report: Output on time

  • Preparation of periodic sales and marketing reports for every week.
  • Check CSOs’ daily report.

Team: Superiors assess

  • Managing the customer service team and clear promotion targets on time.
  • MOsFollow and supervise order issuing process, train new CSOs and MOs.
  • Check the display situation of showroom from time to time and feedback to the Marketing Department for improvement together.
  • Complete the tasks assigned by leaders with quality and quantity guaranteed.

Others: Complete assigned work

  • Other work tasks arranged by the leader



QUALIFICATIONS AND REQUIREMENTS:

Key Qualities:

  • Strong communication skills,
  • Good at organizing language,
  • Resolving conflicts with customers and
  • Solving practical problems.

Personality:

  • Rigorous,
  • Steady,
  • Patient,
  • Adhere to the principle,
  • Good at confidentiality.

Education, Professional, and Work Experience:

  • Bachelor Degree or above with Major in Marketing or Sales
  • More than 2 years experience in customer services management positions

Professional Knowledge:

  • Communication and coordination ability
  • Ghana building Materials market distribution
  • Knowledge of local taxation
  • Knowledge of warehousing

Professional Skills

  • Office software
  • Market analysis

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