Sales achievement: Complete sale targets
- Planning and conducting marketing research and advised on marketing trends, opportunities, and developments in the industry.
- To support the overall marketing objectives of the company both externally and internally.
Customer complaint: Communicate feedback and solve customer complaints
- Collects all complaints from customers and officers on various issues and at times helps management to solve these pressing ones.
- Developing and maintaining effective customer relations and database.
Payment related: Reduce the QTY of bounce cheque
- Follow customers payment and control bounced cheque
Report: Output on time
- Preparation of periodic sales and marketing reports for every week.
- Check CSOs’ daily report.
Team: Superiors assess
- Managing the customer service team and clear promotion targets on time.
- MOsFollow and supervise order issuing process, train new CSOs and MOs.
- Check the display situation of showroom from time to time and feedback to the Marketing Department for improvement together.
- Complete the tasks assigned by leaders with quality and quantity guaranteed.
Others: Complete assigned work
- Other work tasks arranged by the leader
QUALIFICATIONS AND REQUIREMENTS:
- Strong communication skills,
- Good at organizing language,
- Resolving conflicts with customers and
- Solving practical problems.
- Adhere to the principle,
- Good at confidentiality.
Education, Professional, and Work Experience:
- Bachelor Degree or above with Major in Marketing or Sales
- More than 2 years experience in customer services management positions
- Communication and coordination ability
- Ghana building Materials market distribution
- Knowledge of local taxation
- Knowledge of warehousing
- Office software
- Market analysis