Customer Services Specialist
Anonymous Employer
Customer Service & Support
Banking, Finance & Insurance
₵
Confidential
2 months ago
Job Summary
A financial service offering company requires the services of a Customer Service Specialist
- Minimum Qualification:Diploma
- Experience Level:Entry level
- Experience Length:2 years
Job Description/Requirements
Responsibilities:
- Provide efficient and excellent customer service support via live chat or email.
- Be familiar with Company's platform and be up-to-date on general market conditions
- Diligently and effectively manage and follow up on the inquiries/complaints of the current/prospective clients
- Understand customers ’needs and convert constructive feedback to management
- Continuously seek improvement to enhance the team’s performance and work efficiency
Requirements
- Diploma and above in any discipline
- Verbal and Written Fluency in English + Portuguese, Spanish, and Turkish (either 1) to Liaise with EU users.
- Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
- Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm office；4pm-1am ; 12am - 9am homebased)
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