Customer Services Specialist

Anonymous Employer

Customer Service & Support

2 months ago

Job Summary

A financial service offering company requires the services of a Customer Service Specialist

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Provide efficient and excellent customer service support via live chat or email.
  • Be familiar with Company's platform and be up-to-date on general market conditions
  • Diligently and effectively manage and follow up on the inquiries/complaints of the current/prospective clients
  • Understand customers ’needs and convert constructive feedback to management
  • Continuously seek improvement to enhance the team’s performance and work efficiency

Requirements

  • Diploma and above in any discipline
  • Verbal and Written Fluency in English + Portuguese, Spanish, and Turkish (either 1) to Liaise with EU users.
  • Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
  • Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm office;4pm-1am ; 12am - 9am homebased)

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