Customer Service & Teller

Anonymous Employer

1 month ago

A reputable Financial Institution with branches across the country requires the services of Customer Service & Teller

JOB RESPONSIBILITIES

➢ Open account for customers;

➢ Advices customers on products and services;

➢ Responds to customers enquires at the Customer Service Desk and on telephone;

➢ Follows up on customer complaints and provides feedback;

➢ Assist customers with transactions including the filing of appropriate forms;

➢ Conducts direct promotions on a periodical basis soliciting for customers

➢ Effectively screens and selects loan applications;

➢ Accept cash or money orders deposited by customers, credit customers' accounts and issue cheque books, receipts and statements;

➢ Pay money to or credit accounts for customers according to advice slips, cheques or other banking documents, and debit appropriate accounts;

➢ Balance cash;

➢ Identify customer needs and refer customers to appropriate banking services and specialists;

➢ Performs other administrative support duties not explicitly mentioned above.

REQUIRED SKILLS AND EXPERIENCE

➢ Minimum of a Higher National Diploma in Secretaryship and Management or any relevant field;

➢ Minimum of 2 years working experience.

SPECIAL ABILITIES

➢ A team player;

➢ Ability to maintain high accuracy levels and work quality standards;

➢ Ability to keep things in confidence and exhibit a high level of integrity;

➢ Must have a pleasant personality;

➢ Good communication and interpersonal skills;

➢ Good IT and telephone skills;

➢ Strong organizational skills.

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