Customer Service & Teller

Anonymous Employer

Customer Service & Support

1 month ago

Job Summary

A reputable Financial Institution with branches across the country requires the services of Customer Service & Teller

  • Minimum Qualification:HND
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

 JOB RESPONSIBILITIES

➢ Open account for customers;
➢ Advices customers on products and services;
➢ Responds to customers enquires at the Customer Service Desk and on telephone;
➢ Follows up on customer complaints and provides feedback;
➢ Assist customers with transactions including the filing of appropriate forms;
➢ Conducts direct promotions on a periodical basis soliciting for customers
➢ Effectively screens and selects loan applications;
➢ Accept cash or money orders deposited by customers, credit customers' accounts and issue cheque books, receipts and statements;
➢ Pay money to or credit accounts for customers according to advice slips, cheques or other banking documents, and debit appropriate accounts;
➢ Balance cash;
➢ Identify customer needs and refer customers to appropriate banking services and specialists;
➢ Performs other administrative support duties not explicitly mentioned above.

 

REQUIRED SKILLS AND EXPERIENCE

➢ Minimum of a Higher National Diploma in Secretaryship and Management or any relevant field;
➢ Minimum of 2 years working experience.

 

SPECIAL ABILITIES

➢ A team player;
➢ Ability to maintain high accuracy levels and work quality standards;
➢ Ability to keep things in confidence and exhibit a high level of integrity;
➢ Must have a pleasant personality;
➢ Good communication and interpersonal skills;
➢ Good IT and telephone skills;
➢ Strong organizational skills.

 

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