Customer Service & Support Executive

Job Summary

Perform the duties of a Customer Service Executive. Speaking two or more languages is an advantage but must be fluent in English.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


Characteristics:

  • Being open to new people and ideas.
  • Being friendly and polite.
  • Being sociable.
  • Being judicious and careful.
  • Able to control emotions.
  • Able to empathize with others.
  • Ability to work under pressure.
  • Ability to remain calm.
  • Ability to make quick decisions
  • Being patient


Qualification and Requirements:

  • Diploma in related Customer Service Areas
  • Neat and professional appearance
  • Strong interpersonal skills
  • Effective written and verbal communication
  • Computer literacy
  • Age: 18-30 (Female)


Job Location: Accra

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