Customer Service Representative (IT and Travel)

Job Summary

Seeking an ambitious, highly motivated individual for the Customer Service Representative (CSR) position in travel or information technology (IT) related services.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

The CSR will work cooperatively with customers, vendors, and other staff members to grow existing customers, create new customers, and meet or exceed monthly sales quotas while increasing customer satisfaction. 


CSR IT Specialists: The IT business unit's goal is to help customers leverage IT and security solutions to solve business problems. 

CSR Travel Specialists: The Travel business unit's goal is to assist clients with international travel and event planning service.


The CSR can work in one or both business units and the pay rate is dependent on the level of expertise.  The role of the CSR is to serve as an advocate for the customer, understand their issues, and work with the team and vendors to provide solutions.  Ongoing training is provided. 

 

Responsibilities


  • Identify and qualify opportunities through a formal bidding and direct marketing process.
  • Research travel and event planning.
  • Preparing formal proposals and price quotes for customers.
  • Handle inbound and outbound calls to customers and vendors.
  • Maintain strong knowledge of our product and service offerings.
  • Ability to work online with little direction or supervision.
  • Highspeed Internet connection, smartphone, computer with a working camera, and audio.


 

Skills and Qualifications


  • Quick learner of new technology and process.
  • Must have experience with Microsoft Word, Excel, and PowerPoint.
  • Nice to have experience with Salesforce and SharePoint.
  • Strong presentation, communication, organization, and time management skills
  • Highly motivated with a position attitude and outlook.



Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
A Reputable Company
Accra & Tema Region
| Full Time |
Confidential
1mo
A Digital Marketing Company
Accra & Tema Region
| Full Time |
Confidential
1mo
A reputable company
Accra & Tema Region
| Full Time |
Confidential
1mo
A reputable company
Accra & Tema Region
| Full Time |
Confidential
1mo