Job Summary

•To promote our product and process to our customers and educate them of new offers and handle their queries •Daily interactions with customers across all channels. Handle customer queries and grievances via chat,E-mail and Phone; •Time bound handling of queries and escalation •Responsible for customer satisfaction and ensure retention of customers

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

  • Fast addressable of customer’s complaints promptly
  • Ensure customer satisfaction by providing professional interactive communication across all channels such as calls, chat, and email.
  • Management of CRM SYSTEM via record keeping of customer interactions. 
  • Should be able to help customers navigate through the product in case of issues and offers troubleshoot problems whenever necessary
  • Escalation of issues in event on non-resolution of issues and follow up for feedback on those issues. 
  • Follow up for feedback on escalated issues.


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