- Fast addressable of customer’s complaints promptly
- Ensure customer satisfaction by providing professional interactive communication across all channels such as calls, chat, and email.
- Management of CRM SYSTEM via record keeping of customer interactions.
- Should be able to help customers navigate through the product in case of issues and offers troubleshoot problems whenever necessary
- Escalation of issues in event on non-resolution of issues and follow up for feedback on those issues.
- Follow up for feedback on escalated issues.