Immediate Start
4 weeks ago
Job Summary
The position involves assisting customers with product inquiries, processing sales or service requests, handling complaints, and following up to ensure issues are resolved quickly and professionally. The customer service personnel also supports the sales and technical teams by coordinating communication between customers and the company.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries, process sales and service requests, and ensure prompt resolution of complaints.
- Provide professional and courteous assistance to customers, maintaining a high level of satisfaction.
- Coordinate communication between customers, the sales team, and the technical department to ensure smooth service delivery.
- Support promotional activities by sharing product information and encouraging customer engagement with company offerings.
Requirements:
- Minimum of SHS, Diploma, or HND in Business, Marketing, Communications, or a related field
- Strong communication and interpersonal skills (fluent in English and local languages preferred)
- Basic computer skills (MS Word, Excel, email, and customer databases)
- Ability to work under pressure and handle multiple tasks at once.
- Good teamwork, organization, and problem-solving abilities.
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