Customer Service Officer/Teller

Anonymous Employer

Customer Service & Support

New
3 weeks ago

Job Summary

A reputable Financial Institution with branches across the country requires the services of Customer Service Officer/Teller

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Duties and Job Responsibilities:

  • Provide splendid customer services to customers in a friendly and courteous manner at all times;
  • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly;
  • Improve customers’ banking experience with the branch by ensuring that the customers are attended to promptly and all their challenges are resolved without delay;
  • Ensure that all the corporate policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties;
  • Inform and advise customers on new banking products and services;
  • Provide information to customers on their account status and balances
  • Open new bank accounts according to laid down rules and guidelines;
  • Accept deposits by customers, credit customers’ accounts, process chequebook requests, and process statement requests;
  • Participate in marketing and awareness campaigns within the branch catchment areas to create an enlarged customer base;
  • Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
  • Ensure customer's confidential information is properly protected and only used for official purposes
  • Channel complex customer complaints and challenges to the Branch Manager or Head, Operations for effective resolution
  • Perform other functions



Required Skills and Experience:

  • Minimum of a Diploma in Banking, Finance, Accounting, Secretarial studies, Management or related field;
  • No working experience required;
  • Must be between the ages of 21 - 27 years.

 

Other Requirements:

  • A team player;
  • Ability to maintain high accuracy levels and work quality standards;
  • Ability to keep things in confidence and exhibit a high level of integrity;
  • Must have a pleasant personality;
  • Good communication and interpersonal skills;
  • Strong organizational skills

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