Customer Service Officer / Teller

A Reputable Company

Job Summary

Perform duties of a Customer Service Officer and other administrative support duties

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Open account for customers;
  • Advices customers on products and services;
  • Responds to customers enquires at the Customer Service Desk and on telephone;
  • Follows up on customer complaints and provides feedback;
  • Assist customers with transactions including the filing of appropriate forms;
  • Conducts direct promotions on a periodical basis soliciting for customers
  • Effectively screens and selects loan applications;
  •  Accept cash or money orders deposited by customers, credit customers' accounts and issue cheque books, receipts and statements;
  • Pay money to or credit accounts for customers according to advice slips, cheques or other banking documents, and debit appropriate accounts;
  • Balance cash;
  •  Identify customer needs and refer customers to appropriate banking services and specialists;
  • Performs other administrative support duties not explicitly mentioned above


Required Skills and Experiences :

  •  Minimum of a Higher National Diploma in Secretaryship and Management or any relevant field;
  • Minimum of 2 years working experience


Special Abilities:

  • A team player;
  • Ability to maintain high accuracy levels and work quality standards;
  • Ability to keep things in confidence and exhibit a high level of integrity;
  • Must have a pleasant personality;
  •  Good communication and interpersonal skills;
  • Good IT and telephone skills;
  • Strong organizational skills

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