Customer Service officer

A Reputable Company

Job Summary

According the department process and daily management norms, Engaged in sales operation support, order processing, customers relationship maintenance, data analysis and Excel output, to improve the efficiency of department operation and customer satisfaction.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities (KRA):

Sales operation support

  • Provide support services such as order preparation and ushering of customers through the payment procedure and issuing of goods by warehouse.
  • Enter customers orders and access the company’s internal system to obtain and extract order information and provides customer service management with data for inclusion in various scheduled and special reports.

Data analysis and Excel output

  • Output and make an analysis for achievement form on different aspects like weekly sales,monthly sales, category sales structure.
  • keep updating the department management tracking form and assist manager to improve the team work.

Customers relationship maintenance

  • Ensures and provides quality customer service to all of the Customers.
  • Receives inquires from customers and resolve a variety of customer-related issues.

Others

  • Other work tasks arranged by the dept manager




Key Qualities

  • Ability: Communication and coordination, well computer skills, well Excel and data analysis skills
  • Personality: Positive and patient, good at communication

Education, Professional, and Work Experience

  • HND and Above; Accounting and IT and Computing are preferred
  • Minimum of 1-2 years of work experience

Professional Knowledge

  • IT and Computing

Professional Skills

  • Good leaning skill, planning ability and analysis ability


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