Customer Service and Administrative Officer

A Reputable Company

Job Summary

Perform the duties of a CustomerService Advisor: required to liaison between customers and the service department by communicating with customers.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities: 

  • Maintain a high level of professionalism and present the organization in the best light possible to ensure customer loyalty
  • Solve customer problems regarding billing issues, product problems, service questions, and general client concerns
  • Responsible for establishing and maintaining a positive rapport with every customer
  • Update customer information daily
  • Calling of customers to follow up on orders.
  • Attend to customer complaints.
  • Provide quality after-sales service
  • Receiving, documenting and attending to mails
  • Welcoming incoming visitors
  • Receiving incoming calls and transferring calls to the appropriate office
  • Maintain and manage office administrative expenditure.
  • Marketing of company’s products and services to walk-in customers, call-in customers and cold calling to attract new business.


Qualifications and Requirements:

  • A minimum of an HND or polytechnic graduate from an accredited institution
  • 2 years work experience minimum



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