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Job Summary

Handles and resolves customers’ issues via phones (inbound, outbound), emails, and online chatting tools.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Working hours: Shift pattern

Location: Alajo, Accra, Ghana

Training: Full extensive training once you start with continuous training and development throughout your career with us.

Growth: Opportunities to grow your career as the company is gradually extending. 


Main responsibilities will include

·       Providing 1st class customer service Live Chat and e-mails.

·       Dealing with customer enquires in a timely and professional manner.

·       The first point of contact, primarily email and Live Chat

·       Handle any customer service queries to satisfaction.

·       Taking ownership of customer inquiries and resolving new cases at first contact.

·       Identify and maximize sales opportunities through cross-selling and up-selling approaches.

·       Maintain knowledge of products, procedures, and policies so an accurate and high level of service can be provided to customers

·       Escalate and record customer complaints.

·       Record and check the accuracy and comprehension of data uploaded on to the CRM database system


Preferred Skills

 

·       Previous customer service experience in a Contact Centre. would be desirable

·       Enjoy working in a busy environment

·       A friendly and positive attitude

·       The ability to work well within a team

·       Good communication skills.

·       Must be highly motivated and a self-starter.

·       A natural desire to help others and assist where possible

·       Great statistical and analytical skills, with the ability to focus on detail

·       Excellent organizational and time management skills to meet business SLAs

·       Required education: Diploma/Associate's degree

·       Required relevant work experience: 6 months



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