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1 week ago

Job Summary

Perform the duties of a Customer Service Agent

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities

  • Answer customer service calls/chats/emails in a timely, efficient and knowledgeable manner.
  • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Understand Customer Care and is capable of acquiring Feedback on the Customer’s Needs.
  • Assists the manager with the daily operation of the call centre including the development.


Qualification and Requirements

  • At least Bachelor’s Degree.
  • At least 1 year of Call centre experience.
  • Outstanding English level(spoken and written).
  • Understands how to work with MS Office, like Excel, Word, etc.
  • Effective communication skills are required (oral, written, and computer).
  • Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
  • The ability to adapt to change is critical.
  • Familiar with Sports betting



You will be paid a salary as per the below:

Remuneration: Total Consolidated Monthly Salary Gh 1500


Basic Salary: 1050 GHS


Performance Salary: 450 GHS


Please Note:
Final Performance Salary According to Staff KPI Score.


Final Performance Pay = performance salary*KPI score.



Location: Accra

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