Customer Relationship Representative

Job Summary

To build and nurture long-term relationships with customers through proactive relationship management on a daily basis.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Team: Customer Success Team

Reports to: Customer Success Team Manager

Job responsibilities/ duties:

  • Must be self disciplined, self motivated and a good team player
  • Must have excellent presentation and communication skills
  • Must have the "can do" attitude and willingness to learn new skills to improve performance
  • Must have active listening skills and communicate effectively to customers
  • Must have "customer first" attitude where customer needs ALWAYS comes first
  • Must have ability to learn technology skills quickly
  • Must have mobile phone (Android, iOS, Windows) usage skills and experience
  • Must have a basic understanding of database technology
  • Must have Microsoft Office, Google Docs and Google Drive productivity software skills and ability to use them effectively
  • Must have the ability to accept criticism and work through them
  • Respond to customer needs/requests between 7 am and 9 pm via phone, email, skype and/or Whatsapp
  • Provide daily updates to your lead and/or management on your customers request, task assigned (Github issues), issues from customers and customer visits
  • Must meet and exceed the expectations of management and team leadership
  • Manage all aspects of the customer relationship process and after sales activities.
  • Log & create customer request tickets on Github
  • Resolve all customer requests assigned to you
  • Ensure all customer issues are resolved before visiting customer sites
  • Collaborate with the engineering/technical team on customer complaints or requests to ensure that customer needs are incorporated into our products and services
  • Travel to schools to visit and address their needs and concerns
  • Create a database of all schools assigned with decision makers and influencers details
  • Marketing/ cross selling of other InfoView services
  • Create and maintain strong business relationships with all levels of customer/school organizations
  • Drive customer needs to completion
  • Document site visits by taking good pictures for branding purposes
  • Work with the team to develop a monthly newsletter or video

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A Reputable Company
Accra & Tema Region
| Full Time |
GHS 900 - 1,199
Accra & Tema Region
| Full Time |
GHS 1,200 - 1,499
A Reputable Company
Accra & Tema Region
| Full Time |
GHS 1,200 - 1,499
A Reputable Company
Accra & Tema Region
| Full Time |