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Job Summary

Perform the duties of a Customer Experience Personnel, opening is for national service personnels

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

  • Answer customer inquiries via phone, email, and in-person
  • Direct customers to online resources
  • Update customer records in the system, including notes about interactions
  • Pitch ideas for improving customer care
  • Create and maintain reports about customer interactions
  • Attend weekly staff meetings
  • Participate in team-building activities
  • Develop a rapport with customers
  • Encourage customers to complete surveys
  • Make recommendations to management to improve customer experience

Candidate must possess the following

  • Communication skills
  • Excellent Presentation Skills
  • Confidence
  • Strong interest in the software industry

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