CRM Officer

Anonymous Employer

Job Summary

The Customer Relationship Officer should be more in tune with customer communication management, customer data management, customer relationship management, and other administrative duties related to customer relationship management. handle the concerns of the people who buy their company’s products or services. The candidate will be responsible for the effort to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings. The candidate will be the medium of contact point by the customers to the company and must be ready to attend to job-related communications throughout the week and at odd hours (between 04:30 - 17:00).

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:

  • Adherence to Volta Catch policies applicable to their employment, that is, employee Code of Conduct which may include core values, ethics and appropriate standards of workplace.
  • Providing and ensuring that outstanding customer service is practice and all customers are given equal treatment (minimize self-positioned preferential treatment) to ensure that the company is positively promoted.
  • Interacting with customers over the phone, by email or in-person to understanding customer concerns and feedback and respond to the customers accordingly.
  • Acting as a liaison for customer service and the company (Sales related activities) by reporting on complaints/feedback from customers and giving information to customers on sales promotion activities and further briefing to improve customer relationships.
  • Assist in keeping update on existing customer data, monitor and report on customer performing metrics, follow-up on customer reward systems and the update of customer satisfaction dashboard.
  • Responsible for stock ordering-related calls, collate orders from the respective depots and shares with the Sales Manager.


Qualifications and Requirements:

  • Bachelor’s Degree
  • 1 year working experience with customer service background.
  • Adherence to Volta Catch policies applicable to their employment, that is, employee Code of Conduct which may include core values, ethics and appropriate standards of workplace.
  • Providing and ensuring that outstanding customer service is practice and all customers are given equal treatment (minimise self-positioned preferential treatment) to ensure that the company is positively promoted.
  • Interacting with customers over the phone, by email or in person to understanding customer concerns and feedbacks and respond to the customers accordingly.
  • Acting as a liaison for customer service and the company (Sales related activities) by reporting on complaints / feedback from customers and giving information to customers on sales promotion activities and further briefing to improve customer relationship.
  • Assist in keeping update on existing customer data, monitor and report on customer performing metrics, follow-up on customer reward systems and the update of customer satisfaction dashboard.
  • Responsible for stock ordering related calls, collate orders from the respective depots and shares with the Sales Manager.
  • Must be able to work within a team, produce result and contribute to the team achieving the corporate objectives.
  • Must have the flair to improve communication and relationship among internal and external customers as part of the effort improving corporate image.
  • Must have good analytical skills, the ability to gather and analyse data by drawing suggestions of improving current strategies.
  • Must be a problem solving individual and must be able to facilitate creative and innovative thinking at the organizational / business level.
  • Must have self-confidence, sets standards of excellence through benchmarking and striving to achieve best practices.
  • Working knowledge of CRM dashboard or MS Office.

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