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4 weeks ago
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Contact Center Agent

eSAL (eServices Africa Ltd.)

Confidential
  • Minimum Qualification :

Job Description/Requirements



















Company Description

eSAL BPO is a Ghanaian provider specializing in customer engagement and IT support services. We offer cost-effective solutions with a cultural understanding of specific regions in Africa, allowing you to focus on your core business objectives. Our experienced team prioritizes building strong client relationships and exceeding customer expectations, tracking KPIs to demonstrate the impact of our solutions.

Role Description

This is a full-time on-site role for a Contact Center Agent located in Accra. The Contact Center Agent will be responsible for providing customer support, maintaining communication with clients, delivering exceptional customer service, utilizing computer literacy skills, and demonstrating strong interpersonal communication.

Qualifications

  • Customer Support and Customer Service skills
  • Excellent Communication and Interpersonal Communication skills
  • Strong Computer Literacy
  • Experience in a customer service role is a plus
  • Ability to work well in a team environment
  • Fluency in multiple languages is beneficial












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